Tutorial: the full walkthrough
A narrated tour of Pickup — every tab, and how to set up your AI voice agents end to end. Below the video, the quick start in seven steps.
Quick start in six steps
1
Install Pickup
Add Pickup from the Shopify App Store. It opens inside your Shopify admin — there's no separate account or login to create.
Add Pickup from the Shopify App Store. It opens inside your Shopify admin — there's no separate account or login to create.
2
Let it connect
Pickup auto-detects your abandoned checkouts, and one click in the Knowledge base tab imports your products and policies — on every plan, including Free.
Pickup auto-detects your abandoned checkouts, and one click in the Knowledge base tab imports your products and policies — on every plan, including Free.
3
Set your calling hours
In Settings, choose the window your agent may call (e.g. 9am–9pm in each shopper's local time) and how long to wait after a checkout is abandoned before the first call.
In Settings, choose the window your agent may call (e.g. 9am–9pm in each shopper's local time) and how long to wait after a checkout is abandoned before the first call.
4
Choose Lilia's closing discount
On her card in the Agents tab, decide whether she may offer a single-use code near the end of a call as a closing nudge — at what percentage, or never at all.
On her card in the Agents tab, decide whether she may offer a single-use code near the end of a call as a closing nudge — at what percentage, or never at all.
5
Hear it yourself
On the Dashboard, use “Call me now”: enter your own number and Lilia calls you in about a minute, so you hear exactly what a shopper hears. It's free and needs no abandoned cart.
On the Dashboard, use “Call me now”: enter your own number and Lilia calls you in about a minute, so you hear exactly what a shopper hears. It's free and needs no abandoned cart.
6
Watch it recover
That's it — recovery runs automatically. Track recovered revenue, call outcomes, and full transcripts on the Dashboard and Calls tabs.
That's it — recovery runs automatically. Track recovered revenue, call outcomes, and full transcripts on the Dashboard and Calls tabs.
7
Meet the rest of the team
Recovery is where Pickup starts. Maya answers a phone number of your own; Anna wins back customers who've gone quiet; Ellie calls a week after an order lands to ask how it went. Each has its own card in the Agents tab, and you switch on the ones you want.
Recovery is where Pickup starts. Maya answers a phone number of your own; Anna wins back customers who've gone quiet; Ellie calls a week after an order lands to ask how it went. Each has its own card in the Agents tab, and you switch on the ones you want.
Want detail on any feature? Read the documentation or browse the FAQ. Questions? Email pickup@exil.ai.