AI voice cart recovery

The carts they abandoned,
called back.

Pickup phones every abandoned checkout with a warm, human-sounding AI agent who speaks your customer’s own language. It handles the objection, emails the checkout link (and a discount when you choose to offer one), and recovers the sale while they’re still interested.

Install from the Shopify App Store Watch a real recovery call

No setup feeFree credits to startCancel anytime

A voice that actually talks

Not a robocall. A natural agent greets the shopper by name, hears the real objection, and gives them a reason to come back.

Speaks your customers’ language

She opens in English, offers your customer’s own language, and switches the moment they take it up — 50 languages, no setup.

Closes on the call

Emails the checkout link mid-conversation (plus a discount when you choose to offer one) so they finish in a couple of taps.

Every call, measured

The whole recovery funnel in one clean dashboard: transcripts, outcomes, recovery rate, cost per call.

Watch a real recovery

See Pickup win back a cart, live

A real AI voice call: the agent hears the objection, offers a discount, emails the checkout link. And the order comes back.

Four agents, one app

It doesn’t stop at the abandoned cart

Recovery is where Pickup starts. The same voice, the same knowledge of your store, works the rest of your customer list too — answering your phone, winning back the ones who drifted, and finding out how the last order actually went.

Lilia · On every plan

Abandoned checkouts

Calls within minutes of a checkout being abandoned, hears the real objection, answers it from your own policies, and emails the cart back with the code she offered.

Maya · Inbound add-on

Your store’s phone line

Answers a real phone number that belongs to your store. She finds the caller’s order, answers delivery and returns questions, and helps anyone who got stuck trying to buy.

Anna · Growth and up

Winning customers back

Calls customers who bought once and went quiet, asks what stopped them, and brings a welcome-back code. Never more than twice, ever.

Ellie · Growth and up

How the order really went

Calls about a week after delivery and asks how it went, nought to ten. The score lands on the customer’s record; the reason lands in your call log. She never sells.

See it in action

The recovery desk that never sleeps

Pickup lives right inside Shopify admin. Every abandoned checkout, called back and accounted for.

Pickup dashboard — recovered revenue, orders, conversion rate and call outcomes — Recovered revenue, orders, and live call outcomes, measured the moment a cart comes back.

Pickup call log — a transcript and outcome for every recovery call — Every call transcribed, with the recovered order attributed back to it automatically.

Pickup AI voice agents — named and multilingual — Named voice agents that recover carts in 50 languages.

Pickup knowledge base — products, policies and FAQs — It answers from your products, policies and FAQs, so every answer is right.

Pickup's after-sale agents — win-back and post-purchase feedback — After the sale, one agent wins lapsed customers back and one asks how the order went.

Pickup settings — calling hours, voicemail, discounts and do-not-contact — Calling hours, voicemail, discounts and do-not-contact: fully in your control.

How it works

1A shopper leaves without checking out.
2Pickup calls them within minutes, in their own language.
3They finish the order from the checkout link in their inbox.

Questions, answered

Does Pickup really call my customers?

Yes. A real AI voice agent phones each shopper who abandons checkout, has a natural conversation, handles the objection, and emails them their cart link so they can finish.

What languages does it speak?

Up to 50. Every call opens in English — in the English of the customer’s own region — and the agent offers their local language in her first reply, switching the moment they take it up. Germany gets English and German, Mexico English and Spanish, the UK English on its own. Which languages you get depends on your plan: English, Spanish and Arabic on every plan including Free, more as you move up, and all 50 on Growth. A shopper whose name or address is written in Arabic is called by a native Arabic-speaking voice who opens in Arabic, on any plan. No setup needed.

How much does it cost?

Start free with trial credits. Paid plans are usage-based: you only pay for the credits a call uses, from a few dollars a month up to custom Scale plans for high volume.

Is it respectful of my customers and the rules?

You set the calling hours and daily caps, and every number is checked against do-not-contact lists before a call is ever placed. You stay in control.

What if the customer doesn’t answer?

Pickup automatically retries missed calls based on your plan (up to a few attempts, spaced out and always inside your calling hours), so a single missed call is rarely the end of the recovery.

How long does setup take?

Install from Shopify and Pickup auto-detects your abandoned checkouts and builds its knowledge base from your store. You can place a test call within minutes.

Is it only for abandoned carts?

That is where it starts, and it is on from the moment you install. There are three more agents in the same app: one answers a phone number of your own, one calls customers who bought once and went quiet, and one calls a week after delivery to ask how the order went. You switch on the ones you want.

Read the full FAQ

Stop losing the carts you already earned.

Pickup phones every abandoned checkout for you, and only ever charges for the credits it uses.

Install from the Shopify App Store

The carts they abandoned,called back.