Tutorial: the full walkthrough
A narrated tour of Pickup — every tab, and how to set up your AI voice agent end to end. Below the video, the quick start in six steps.
Quick start in six steps
1
Install Pickup
Add Pickup from the Shopify App Store. It opens inside your Shopify admin — there's no separate account or login to create.
Add Pickup from the Shopify App Store. It opens inside your Shopify admin — there's no separate account or login to create.
2
Let it connect
Pickup auto-detects your abandoned checkouts, and one click in the Knowledge base tab imports your products and policies — on every plan, including Free.
Pickup auto-detects your abandoned checkouts, and one click in the Knowledge base tab imports your products and policies — on every plan, including Free.
3
Set your calling hours
In Settings, choose the window your agent may call (e.g. 9am–9pm in each shopper's local time) and how long to wait after a checkout is abandoned before the first call.
In Settings, choose the window your agent may call (e.g. 9am–9pm in each shopper's local time) and how long to wait after a checkout is abandoned before the first call.
4
Choose your recovery discount
Optionally let the agent create a single-use code near the end of a call as a closing nudge — or turn discounts off entirely.
Optionally let the agent create a single-use code near the end of a call as a closing nudge — or turn discounts off entirely.
5
Hear it yourself
On the Dashboard, use “Call me now”: enter your own number and your agent calls you in about a minute, so you hear exactly what a shopper hears. It's free and needs no abandoned cart.
On the Dashboard, use “Call me now”: enter your own number and your agent calls you in about a minute, so you hear exactly what a shopper hears. It's free and needs no abandoned cart.
6
Watch it recover
That's it — recovery runs automatically. Track recovered revenue, call outcomes, and full transcripts on the Dashboard and Calls tabs.
That's it — recovery runs automatically. Track recovered revenue, call outcomes, and full transcripts on the Dashboard and Calls tabs.
Want detail on any feature? Read the documentation or browse the FAQ. Questions? Email pickup@exil.ai.